Templates

Terms and Conditions for Online Store

These are terms and conditions for an online shop selling physical goods to consumers and/or businesses. Read more
Legislation GB-EAW
Topics Updated by a lawyer: 5 Jan 2024

What should you consider when selling goods online?

Need for online terms: In the digital age, countless businesses have made the most of the internet and have brought their companies online. This opens a firm to potentially thousands of customers in the digital space. However, when selling goods online, businesses will need to include terms that define how goods are sold, and the obligations of the business and the customer. For this, you would need online terms for the sale of goods. These are terms and conditions for an online shop / webshop selling physical goods to consumers and businesses.

When to use: You would use this template terms and conditions for online store when you are selling goods to either consumers or businesses online (or both) and want some terms that set out your rights and responsibilities, and the consumer's right to a refund.

Ensure means to accept: You need to ensure that you bring the online terms for the supply of goods to the customer's attention and provide some mechanism for the customer to actively "accept" the terms, for example, via a tick box or clicking "I Accept" when they checkout and place their order.

What do terms and conditions for online store need to include?

Key provisions: Docue’s dynamic template for the online terms for the sale of goods covers, among other things, the following matters:

  • Order process: details of how orders are placed and accepted via the website;
  • Delivery details: key details relating to the delivery of the goods can be set out in the template;
  • Supplier undertakings: the key obligations relating to how the goods are to be supplied and the supplier’s obligations in relation to its supply are included;
  • Consumer protections: if the goods are being provided to individual consumers, consumer protection laws in the UK require certain protections to be offered to consumers in contracts. This online terms for the supply of goods template includes those protections where you select the option that the customers include consumers;
  • Faulty goods: provisions can be included that set out what happens when faulty goods are provided;
  • Supplier’s liability: if you are the supplier, the online terms for the sale of goods template includes optional clauses to include limitations and exclusions on your liability and potential financial exposure, in the event that there is a claim by a customer under the contract relating to the goods; and
  • Termination rights: a section can be included that sets out the supplier’s right to bring the agreement to an end early.

What other templates do I need if I have a website?

When not to use: You shouldn’t use the template terms and conditions for online store where you are supplying services for perishable goods, for downloadable products such as software, music or video (or anything else that is not a physical product), or where the sale of the goods is subject to special controls or regulations. The online terms for the sale of goods template assumes that your website will do nothing other than sell physical goods that you have purchased from a wholesaler or created/manufactured yourself. If you are providing digital content, you should use our template online terms for the sale of digital content and if you are supplying services you should use our template online terms for the supply of services.

Website terms of use: The template for the online terms for the sale of goods deals with sales made to customers online. However, it does not cover how a customer can use the website, and any restrictions you want to impose on their use. You should have separate website terms of use in place to deal with that.

Don’t forget about data protection!: If you are making sales online, you will collect personal data about customers via their use of your website and when they place their order. It’s therefore vital that you have certain documents on your website to comply with data protection laws - this includes a website privacy notice and a cookie notice. Find out more about website compliance here.

Using Docue ensures a high-quality outcome

Dynamic online terms for the sale of goods template: In order to create your terms and conditions for online store with confidence and speed, simply click through the intelligent tick box options and text box answers and you’ll have comprehensive, tailored, and ready-to-use online terms for the sale of goods in no time. If you get stuck along the way, Docue’s lawyers have included guidance notes to help you with the questions.

Lawyer-made content: This template is drafted and maintained by English law-qualified lawyers, and is constantly kept up to date.

Tags: terms and conditions for online store, sale of goods online, online terms, terms and conditions for the sale of goods, online terms for the supply of goods, sale terms, webshop terms

Legislation GB-EAW
Topics Updated by a lawyer: 5 Jan 2024

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